Perfect party favor ⭐️
The die cut I received was damaged. The foam part is misaligned with the wood part of the die cut which leads to the glue that’s meant to hold the foamtogether being exposed. It can stick to the paper I am cutting so I held off on the project I was going to test out. Also, the misalignment means that the piece that slides in and out cannot do so easily. Parts of the foam are also not glued on.
It’s been stated on lives that emails are responded to with 48 hours but I reach out via email with pictures to see if I could get a replacement (and I would send this one back) and it’s been 6 days without a response. I even sent a follow up this morning and there’s been no response by the end of the day. This isn’t the first time it’s taken well past the 48 hour mark to receive a response. I reached out on their lives today and no response.
I really hope I can get this issue resolved in a timely manner. The die cuts I’ve purchased truly felt like an investment so I hope to be able to use it as intended.
Thank you Vanessa for reaching out, and we're so sorry to hear about the issues you've experienced with both troqueles.
After reviewing your description, it appears that the concerns may be cosmetic rather than affecting the functionality of the dies. We wanted to check with you first—have either of these issues affected the blades themselves or the way the dies cut?
For the 20 Piece Puzzle Die Cut, while we understand the chipped wood and lifting tape can be frustrating, those components do not typically impact the cutting performance. Over time, some wear such as tape lifting or minor wood damage can occur with regular use and is unfortunately outside of our control.
For the ECLAT Coloring Kit, we'd also like to know if the foam alignment issue is affecting the cutting process or the overall functionality of the die. While cosmetic imperfections can occasionally occur during manufacturing, our primary concern is ensuring that your die cuts perform as intended.
Our replacement policy covers dies that are not cutting correctly or have functional defects that affect their use. If you are experiencing cutting issues, blade damage, or any problems with the finished cuts, please let us know. We handle each case individually and will be happy to work with you toward a solution.
Thank you for following up and for your patience. We look forward to hearing how the dies are performing so we can best assist you.
Just a perfect die cut ⭐️🤩
Perfect party favor ⭐️
The die cut I received was damaged. The foam part is misaligned with the wood part of the die cut which leads to the glue that’s meant to hold the foamtogether being exposed. It can stick to the paper I am cutting so I held off on the project I was going to test out. Also, the misalignment means that the piece that slides in and out cannot do so easily. Parts of the foam are also not glued on.
It’s been stated on lives that emails are responded to with 48 hours but I reach out via email with pictures to see if I could get a replacement (and I would send this one back) and it’s been 6 days without a response. I even sent a follow up this morning and there’s been no response by the end of the day. This isn’t the first time it’s taken well past the 48 hour mark to receive a response. I reached out on their lives today and no response.
I really hope I can get this issue resolved in a timely manner. The die cuts I’ve purchased truly felt like an investment so I hope to be able to use it as intended.
Thank you Vanessa for reaching out, and we're so sorry to hear about the issues you've experienced with both troqueles.
After reviewing your description, it appears that the concerns may be cosmetic rather than affecting the functionality of the dies. We wanted to check with you first—have either of these issues affected the blades themselves or the way the dies cut?
For the 20 Piece Puzzle Die Cut, while we understand the chipped wood and lifting tape can be frustrating, those components do not typically impact the cutting performance. Over time, some wear such as tape lifting or minor wood damage can occur with regular use and is unfortunately outside of our control.
For the ECLAT Coloring Kit, we'd also like to know if the foam alignment issue is affecting the cutting process or the overall functionality of the die. While cosmetic imperfections can occasionally occur during manufacturing, our primary concern is ensuring that your die cuts perform as intended.
Our replacement policy covers dies that are not cutting correctly or have functional defects that affect their use. If you are experiencing cutting issues, blade damage, or any problems with the finished cuts, please let us know. We handle each case individually and will be happy to work with you toward a solution.
Thank you for following up and for your patience. We look forward to hearing how the dies are performing so we can best assist you.
Just a perfect die cut ⭐️🤩
Let customers speak for us
The sticker paper is high quality. I will definitely buy it again!
The Play Doh texture rollers are so colorful. I love the imprints it makes. What an awesome tool for children to use!
Loved it!! It was worth every penny!!
My favorite troquel. It’s a must have!
Hassle free shopping! What more can you ask for
Everyone needs to have these, they are amazing and pretty! I love them!
Omg love it so much and the color pink is beautiful
Shopping here was so easy and fast.
This box is the beginning of something special. I feel that having these items will definitely make me start a small business. Thank you so much!
Love it, I easy to use and create mini envelopes!
Website easy to follow. No issues with payment process
Loved everything, the packaging, quality of supply, pink tone, and free item 🩷
The popcorn box die cut made my job easier. Very easy to use template for a more precise job.
Fast and reliable shipping service
Great quality string to finish off any craft project
